Refund policy

We do not accept returns or exchanges on Rewynd players.

You get a full refund if your order never arrives. If tracking shows no delivery and your order has not reached you within 30 days of the estimated delivery date, email us at rewynd.official@outlook.com with your order number and we will refund you in full.

If you added Shipping Protection and your order is lost, stolen or damaged in transit, we will send a replacement at no cost. If you added the 30 Day Warranty and your player stops working within 30 days of delivery, we will send a replacement. To make a claim, email us with your order number and a photo or short video of the issue.

Approved refunds go back to your original payment method within 5 to 10 business days.